Privacy Policy

Effective Date: 1st November, 2025
Studio Name: Red Sky Pilates
Location: Charlotte, North Carolina

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, register for classes, or use our services.

1. Information We Collect

We collect personal and non-personal information that you voluntarily provide or that is automatically collected through your interaction with our website or services, including:

  • Name, email address, phone number, and billing information.

  • Membership and class details such as enrollment dates, payment history, and attendance.

  • Technical data such as browser type, IP address, and device information.

2. How We Use Your Information

We use your information to:

  • Manage class bookings, memberships, and payments.

  • Provide customer support and respond to your inquiries.

  • Send class updates, reminders, and other service-related notifications.

  • Communicate special offers or updates (only if you have opted in).

  • Improve our website, scheduling, and overall service experience.

3. Text Messaging and Mobile Information

If you choose to receive text message notifications or reminders, your mobile information will be used solely for that purpose.

Required Statement:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. How We Handle and Protect Your Data

We maintain administrative, physical, and technical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access is limited to staff and subcontractors who need the information to perform essential business operations such as payment processing and customer support.

5. Cookies and Tracking

Our website may use cookies to enhance functionality, improve user experience, and analyze performance. You can adjust your browser settings to refuse cookies, but certain features may not function properly.

6. Your Rights

You have the right to:

  • Access or request a copy of your personal data.

  • Request correction or deletion of inaccurate or outdated information.

  • Withdraw consent from marketing communications at any time.

Requests can be made by contacting us using the details provided below.

7. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, or accounting purposes, or as required by law.

8. Policy Updates

We may periodically update this Privacy Policy. Any updates will be reflected on this page with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Red Sky Pilates
10616 Metromont Parkway, Suite 106,
Charlotte, NC 28269
Email: info@redskypilates.com